Customer Testimonials
ADDISYN in the service department was very pleasant, and I felt that she completed everything I requested, went over every detail of what was done today, applied any appropriate coupons that I presented. She was very cheerful, mindful and informative. She is an excellent addition to your team.
Welcoming environment. Clear explanations and realistic expectations. Kind and thoughtful. Appreciate the snacks and waiting area. Thank you for the car wash too!
The staff is always friendly & listen. They explain the costs ahead of time. Great dealership
I bought my car from them and purchased the maintenance package. They always treat me really well and make my service appointments so easy! Online booking, always on time, and go over everything with me. Highly recommend!
They stayed open late until I could arrive to pick up my vehicle. Excellent customer service.
Bought my car from Rardon and haven't missed a service. Great service, Great staff. Thanks for taking care of me and my car. Thank you Cameron. 🙂
Really great service department that goes above and beyond to take good care of you.
everyone was very kind and welcoming. Van was very knowledgeable and helpful with our questions. The time seemed to go by very fast while visiting with Van.
Service was attentive to detail and explained items to be aware of. I have always had good service. My family has bought and serviced 5 Subarus over the years.
Unlike other Subaru dealerships around that claim to be worry/ stress free, Rairdon’s is really the stress free worry free dealership. They are so easy to work with and are fast and quick, communicate well. Will only use Rairdon's from now on.
A.J. damage me feel like a valued customer. His hellpfulness, concern, and special treatment and care courtesy, and attention to my needs are the reasons I keep coming back to Raairdon's for my vehicles' service.
Sales personnel were nice and upfront with all my questions. Felt no pressure to purchase car.
Got me in on time and finished before expected. Washed the car, too - great service!
I previously condemned this outfit as doing business like a small time used car lot. I affirm that re their high pressure to get everytheing they can force out of you but also their reconditioning of used inventory is abysmal. My car: bad wipers, bone dry windshield washer, headlight out requiring wiring repair and who knows what else at this point. Thumbs down on this shabby Subaru dealer. Find another dealership.
Do NOT go to Rairdon's Subaru looking for a used car. They are the epitome of used car salesmen that have no integrity and don't deserve your business. I drove an hour to Rairdon's to check out a used car, which ended up looking really nice. Once they laid out the final out the door price I was shocked. They put down $900 for WA estimated WA registration. Really? I looked it up on the internet as we sat there and it appeared to be more like $350 at most for my situation. When I questioned it they said &... Read More DealerRater - Apr 23, 2026
Nick was extra effort fabulous! Enjoyed his conversation and help. I have a eye washer on by backup camera he helped me confirm. Nick also helped me figure how to save and delete trips. He just worked down my list of questions. Helped with a latte too & boom the car is done! Great experience with Nick & the service shop at Rairdon's Auburn Subaru.
Absolutely wonderful sales team. I traded in two vehicles to purchase one beautiful new Crosstrek. The whole team made my experience so easy. All people involved were so friendly and knowledgeable. I feel like I made a few new friends! This was my second time purchasing a new vehicle from the dealership. I wholeheartedly recommend them. Thanks everyone!
Very helpful and friendly staff i didnt feel pressured at all to make a purchance and they were more than willing to work with me of prices and payment to find me the best fit for a vehicle
Austin in Service provided very efficient friendly yet professional customer service. Excellent customer service experience. Thank you.
The salesman, Chris, was courteous, straightforward, and very knowledgeable. The finance focal, Helen, was thorough and answered all of our questions.
Fast, knowledgeable, great customer service, great price matches, will definitely recommend, very excited with purchase
Auburn Subaru I Had an service on Wednesday March 4 Nazar the service Employee who helped was very helpful and Professional with getting my car in. And out in around an hour with a oil change tire rotation and a free carwash .It's been the 3rd time in for service cals for my 2025 Crosstrek..I am very pleased with the Auburn Subaru Services
The staff here was very helpful and made the whole car buying experience easy. The entire sale and trade in only took three hours.
Great service at Rairdon’s Subaru. They have serviced my Subaru Outback for 6 years. Nazer has been my customer service rep providing attention to detail and timely help in maintenance issues.
If your looking for an honest transparent car buying experience Rairdon Subaru of Auburn is the dealership for you.
Being a repeat customer I recently had another absolutely fantastic Rairdon experience buying my new 2026 Subaru Crosstrek Wilderness.
From the moment I walked in, sales'lady Van made me feel comfortable and welcomed with her refreshing fun personality. No high pressure sales tactics at all.
Van and the General Sales Manager Gabriel really listened to what I was looking for, going above and beyond to help me find the perfect vehicle within my budget.
For a 100% smooth, professional and honest car ... Read More DealerRater - Feb 14, 2026
Bought my first Subaru at Rairdon’s and couldn’t be happier with the whole experience. Love my Crosstrek.
Joe was the salesman we worked with and was very nice and knowledgeable about Subarus and helpful answering all our questions.. Was very glad that Subaru has you come back after a few weeks or so and sit inside your car and go through all the functions of the car with someone that knows Subarus inside and out.
Just had the first oil change and worked with Nazar who told me everything they would do to my car and how long ... Read More DealerRater - Feb 12, 2026
Several friends and family members have owned and still own a Subaru, and the quality and safety have been amazing. My father was in an accident while swerving to miss a deer. We believe the airbags under the steering wheel are the reason he sustained only minor injuries. We are very thankful and trust Subura. My older sister's first car was a Subaru, and her second one as well. My aunt's father was a Subaru mechanic for many years. She grew up driving Subarus. When she had children, they all drove Subarus. and still do to this day. ... Read More DealerRater - Feb 6, 2026
Logan C. Was great, he greeted me at my car and saw the problem with my tire and the bolt issue and he answered all my questions and set me up for success- he is professional, caring and trustworthy 👍🏻
Rairdon’s is top notch. Excellent tech work and customer service. Comfortable waiting room and was kept well informed on the status of my car. We have used their services for over a decade.
Friendly, professional, knowledgeable, kind,curious, listen well,caring, thoughtful, detailed,negotiable,skilled,simplified and concerned for buyer's happiness with purchase. Every employee I encountered was happy to help no matter the issue. I have always felt well taken care of!
Customer service is really good, and they do their best to help you. I highly recommend it!
The dealership is top professional with respect for the customer needs. For customer that wait for their car the waiting area is geared to customer comfort.
Always a pleasure getting work done here. Addisyn was extremely polite, knowledgeable, and very easy to work with. Asked me to wait for an hour and a half and thanks to the techs working on it, got done in just about an hour!
Donny was a very professional provided excellent customer service when I visited the dealership of Subaru Auburn.
The service team always does a thorough inspection. Cameron always takes care of us for all three Subarus, and he never tries to "up sale" us to do work sooner than really necessary, which h seems to be the standard at this location. Other places seem afraid that we might have the work done later somewhere else, which is never the case at Rairdan Subaru of Auburn.
Nazar was really awesome! He went above and beyond and is credit to your business!!
They charged me a service fee for using my credit card going to the dealer for service is expensive but I expect that this just seems low rent and petty I hope that they enjoy the extra 20 bucks they have lost my business
The team was proactive, helpful and very flexible in addressing my service procedure! Highly recommended!
This is my 3rd outback I've owned, the service I have gotten from Rairdon's is above and beyond what I've received at other dealers, Rairdon's of Auburn is the number one service I've received anywhere
I always receive excellent service and honest information. Nazar is top notch - thorough and knowledgeable!
Good service and explained correctly and clearly. Very courteous. Job well done 👍 I will be back soon.
Logan was awesome and helpful. I think from the many times I have visited and taken my car, he was the most helpful and probably the only person I feel not rushed with. He took his time and listened before answering any questions. He also made sure to look up our profile for the car to see if we had a maintenance plan first instead of jumping to a cost. I’ll make sure to look for him the next time we come in for service! Thank you Logan!
Love this dealership! I have been using them for the last 5 years and they do not disappoint! Nicholas is great to work with. He is always honest in my opinion. The last work they did on my car was for a recall issue plus added on their recommendation for the walnut spray. My car runs better than when it was new and I have 111000 miles on it! Love this shop!
Nicholas is the best! He was very thorough. He explained everything regarding my vehicle. I will follow up with him in a couple of weeks to get more work done on my vehicle. Nicholas made me feel safe and my vehicle was in good hands.
My last 2 visits I have received excellent service from Austin Brinkley and Nazar Fedas. at Rairdon’s Subaru of Auburn.
David and his service team are kind, knowledgeable, and cordial with all of their customers. Always an A+ experience and will continue to recommend Rairdon of Auburn to others!
Excellent customer service . Have used Rairdon for years. This is my third car I have bought from them.
Taylor made the leasing of the forester premium hybrid a breeze. Very easy to work with to get swing/win outcome.Every one I dealt with was very professional and courteous. I look forward to having my forester serviced there as the shop looks very well maintained.
Clean, friendly, professional, easy to work with, service advisor was very helpful and explained everything that had to do with the work being done.
Very accommodating with great hospitality. Very fair and honest. This is why we always do business at Raridon.
Joe was so helpful. He was very knowledgeable about the cars we were looking at. He tried to get me the best deal and explained all the options that were available. It was a great experience.
We received a notification that our Subaru Outback was in need of a software update. We made a reservation and Logan took good care of our vehicle
Great service! No other dealer has given me such a detailed reported of what had to be done, very well visualized.
They never honored there 7 day try it or trade it, so I got stuck with a car that i was not happy with
excellent job, Cameron is accommodating & respectful! very welcoming. Gave me an accurate promised time. Clean facility.
Cameron and his team like always very professional and fast. I would highly recommend. Thank you.
Logan made my experience easy and informative. Great customer service. Helped with options on my needed repairs.
Very good customer focus. Great waiting areas. Solid follow up. I have bought from them and used services.
This would be zero star if the options was available. This dealership service center had my car for 7 days and could not diagnose what was wrong. They wanted me to pay $1,425 test to see if it would make the car so they could diagnose it. They suggested over $3k in repairs with no guarantee that the car would even run. I was going to have the car towed to another dealership after there incompetence and they would not release my car after it was paid for for about a full hour. Once the car was towed to the Puyllup dealership ... Read More DealerRater - Sep 13, 2025
I have been a customer at Rairdon Subuaru in Auburn since purchasing my 2011 Forester. Cameron in the service department provides excellent customer service.
We had a great experience at Subaru thanks to Georgi and the team at the dealership!
Good experience new car buying. Everyone who helped me: Joe, Michael, Cassie and others were great. Thanks. Love my new car
Really grate service here the staff are very helpful and resourceful with the process of buying a car.
Pleasant experience, professional and accommodating staff. Arrived later in the day and the dealership stayed up past close to finish our sale.
I was able to get my Ascent in quickly for a nail in one of the front tires. They treated me well and with compassion. I was nervous to wait until the next day to have it repaired. Only 20 minutes and included a free car wash and the repair was free. Definitely recommend this dealership. Thanks everyone
Went way beyond my expectations. Great service and kept me informed throughout the process. Will definitely be working with them in the future!!!
No follow up on concerns after promising to let me know in a day ! It's been over a week and I still haven't been contacted!
Thank you for taking care of my car. I will come to you again. Thank you again
Great staff. Have confidence in the mechanics and the support staffs recommendations. Always kept up to date on progress and expected cost. No surprises.
Van, Gabe, and Michael at Rairdon Subaru went out of their way to make us feel at ease throughout all stages of my new car purchase. I went in to service my older vehicle and was able to test drive the new Ascent while my car was being worked on. The Rairdon crew was impressively personable and professional throughout the process of ultimately negotiating the trade in of my 2018 Subaru Forester and financing of my new Subaru. They worked patiently with me and the challenges of navigating the paperwork differences due to buying away from my home state. The team ... Read More DealerRater - Aug 5, 2025
Quick, easy and no hassle buying experience. Jaden was great and made things easy as pie.
I always get good service at Rairdon Subaru. I have mealy 300000 miles and going for a million!
Quick and friendly experience at this dealership. I’ll continue to go come and bring my vehicle here.
Great Customer service from Cameron, informative on service needed and updates on timeframe. Great job
I have a great experience working with Rairdon Subaru of Auburn. Excellent service, professional team!
Wonderful service! The folks here are always helpful and courteous, and the service is always quick and quality! Highly recommend
Fast, and easy to work with. Reliable, and reasonable. As long as they're taking care of my vehicle, I trust their work.
Nick did a great job, diagnosis and repairs were completed quickly. Rairdon always does a good job.
Great service department and Donny was excellent to work with. He answered all my questions and even had my car washed. In and out in 1.5 hrs. for an oil change, tire rotation.
Dealership service rep (David) was ready for me before I even walked through the door. He familiarized himself with my car, gave clear information on the work to be done, without over-selling services. It has always been a great experience at Rairdons, and this was no exception. I highly recommend their service department.
The service rep was courteous and professional. The time spent at the dealership was pleasant and the car was ready on time.
I appreciate the attention to my whole car and not just what I came in for. Rairdon shows you that you are important enough to take the extra steps!!
I would take any vehicle Rairdon Subaru of Auburn regardless if Subaru or not. Cameron always takes good care of our vehicle needs, but that is true of everyone we have interacted with in the service department. While I was waiting for a routine oil change to be completed, another service representative had a short talk with a customer. When he left, the two customers commented how they both appreciated the attitude of putting the customers' needs first without trying to "upsell" service needs prematurely. Also, the sales team is great as well. Helen went above and beyond ... Read More DealerRater - Jul 3, 2025
Prompt & courteous service. Answered questions and upfront with the costs of our service. Did not do unnecessary work and kept to the cost agreed upon.
The service center maintain my 2015 Subaru Outback good condition and that helps me to drive the car around with confidence.
Excellent care from Nazar in customer service. He kept me informed during the process. The car was ready when he said. He also checked to make sure I installed the cargo mat correctly.
Second vehicle purchase at this dealership. First buying experience was great. Second buying experience was trash. Sales people will tell you anything you want to hear, but when it comes time to sign the paperwork the promises are forgotten and you’re told “we can’t do that”. I ended up buying anyway because I didn’t want to go through the process with another dealership. A prudent buyer would steer clear of this dealership.
Great service under a stressful car breakdown. Called ahead and Nazar met me at the counter, gave me a glass of water and the keys to a rental car. He patiently answered all my questions which were plenty and kept in touch regarding the repairs.
We take both of our Subarus to Rairdon Subaru in Auburn for all service needs. Our loyalty to this dealership has been earned by their great service. Their service department team is always friendly, cordial and welcoming. I seek out Cameron when visiting as his interpersonal skills and drive to do what’s best for us and our vehicles is always 5/5 or 10/10. We will continue our loyalty based on our past and current experiences!
Joe was fantastic! Made us feel welcome. Honestly best auto buying experience ever!! Cannot recommend Joe R and Rairdon highly enough. Love my new Crosstrek and we feel so good about the deal. Dealership is full of folks who acknowledge and make eye contact. Very positive vibe. Even the negotiating part was good. The finance rep ,Michael, was wonderful as well. Dealership is well set up - so clean and tidy. Service area was busy as well.You can't go wrong at Rairdon. And huge thank you to Joe for his help,patience and knowledge. Absolutely the best!!
Van in sales offered stellar customer service throughout the process. Final finance department was upsetting. He simply would not take a polite no for an answer on warranty upsells leaving me in a bad mood.
Van was really nice with us and she help us a lot we love the car
Joseph and Van were able to find me a Forester Hybrid in-stock when no one else could. After buying Joseph walked me through all of the features of the car so I could get the most out of it.
Excellent, faster and great service at Subaru All was made with quality attention and professional staff
They help me in the process and I’m not expected also approved my new experience EV car.
I highly recommend Rairdon’s Subaru for taking good care of my Outback … for doing the oil change , tire rotation and brake fluid flushed. Thanks to David for helping us.
Long story short, Rairdon's Subaru of Auburn has a very scammy finance team. They repeatedly pushed a $3,500 warranty and $1,500 windshield warranty. I told them I wasn't interested FIVE times before they let it go. They even had the audacity to say these were inexpensive ad ons (while wearing a three tiered diamond ring). They "required" a $795 LoJack subscription, even though this wasn't in the agreed upon purchase price or in any of the car's documentation.
I debated purchasing from an online dealer like Carvana or CaMax, but ultimately decided I wanted to spend my ... Read More DealerRater - Mar 25, 2025
I am an experienced car buyer; this would have been my 9th new car. I am loyal to Subaru and don't need to be sold on them. I went in knowing what I wanted, basically, and through Costco's car program so it was a no-haggle deal...and it still went completely sideways with Rairdon Subaru of Auburn.
The salesperson was nice enough, but when it got down to the finer points of dealer ad-ons and extra warranty/maintenance plans I just don't know what the xxxx they are thinking. They add LoJack onto all their cars, but ... Read More DealerRater - Jan 11, 2025
just a little advice. don't get taken advantage off by this dealership. the way they compute APR's is xx and the way the financial manager and agent dupes you into the deal is something you don't want to experience as a first-time buyer. this dealership really opened my eyes and learned that sales deception tactic is real. My family bought a car from them last year and instead of making a good deal, they paid more than the expected amount! the car is just a 5-seater car but the price they paid is almost comparable to a 7... Read More DealerRater - Jan 2, 2025
Already added a review on facebook. In how poorly they treated me with a used car. After couple months I decided to take a car to a local mechanic since I have a weird smell from the engine and tapping noise. The dealership when I asked about it they say that was normal. Anyhow I don’t use the car really often but finally I decided to check it with someone that knows about cars and engine… anyway, the problem was that they put wrong oil in my car. And it cost me almost 200$ for the diagnosis and filter and ... Read More DealerRater - Sep 30, 2024
